Terms & Condition

 
Effective Date: June 2026
 
By booking a service with Fresh Ride Co., you agree to the following Terms & Conditions.
 
1. Services
 
Fresh Ride Co. provides mobile vehicle detailing services throughout Brisbane and surrounding areas.
Service inclusions vary depending on the package selected and are outlined on our website.
Fresh Ride Co. does not currently provide paint correction, scratch removal, ceramic coatings, body repairs, or mechanical services.
 
2. Bookings
 
Bookings are subject to availability and are not confirmed until acknowledged by Fresh Ride Co.
Customers must provide accurate information regarding their vehicle, including its size and condition, when making a booking.
Additional charges may apply where a vehicle requires significantly more time or labour than reasonably expected due to excessive dirt, pet hair, stains, sand, mould, or similar conditions. Any additional charges will be discussed with the customer before work proceeds.
 

3. Customer Responsibilities

​

Customers agree to:

• Provide safe and reasonable access to the vehicle.

• Provide access to a standard household power outlet and a running outdoor tap for the duration of the service unless alternative arrangements have been agreed upon prior to the appointment.

• Remove valuables and personal belongings from the vehicle prior to the appointment.

• Disclose any known damage, defects, or areas of concern before the service begins.

​

4. Vehicle Condition
 
While Fresh Ride Co. will make every reasonable effort to achieve the best possible result, some stains, odours, contamination, pet hair, mould, and signs of wear may be permanent or require specialist treatment beyond the scope of our services.
Fresh Ride Co. does not guarantee the complete removal of all stains, odours, marks, or contamination.
 
5. Weather and Safety
 
Fresh Ride Co. reserves the right to postpone or reschedule appointments where weather conditions or safety concerns may affect service quality or create an unsafe working environment.
Where possible, reasonable notice will be provided and an alternative appointment will be arranged.
 
6. Payment
 
Payment is due upon completion of the service unless otherwise agreed in writing.
Accepted payment methods include bank transfer, cash, and other approved payment methods.
 
7. Customer Satisfaction
 
If you are dissatisfied with any aspect of the service, please contact Fresh Ride Co. within 24 hours of completion.
We will assess the concern and, where appropriate, take reasonable steps to rectify the issue.
 
8. Liability
 
Fresh Ride Co. will exercise reasonable care and skill when performing services.
 
Fresh Ride Co. is not responsible for:
 

• Pre-existing damage.

• Mechanical or electrical faults.

• Previously damaged, worn, or deteriorated surfaces.

• Normal wear and tear.

• Issues arising from undisclosed defects.
   

Liability is limited to the extent permitted by law.
 
9. Australian Consumer Law
 
Nothing in these Terms & Conditions excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law.
Our services come with guarantees that cannot be excluded under Australian Consumer Law.
 
10. Changes to Terms
 
Fresh Ride Co. reserves the right to update these Terms & Conditions at any time. Updated versions will be published on our website and take effect immediately upon publication.